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Accessibility statement for HMCTS Access

This statement applies to HMCTS Access which allows users to securely sign in to online Civil, Family and Tribunal services, available at https://hmcts-access.service.gov.uk. It does not cover those services accessed via HMCTS Access logins.

This website is run by HM Courts and Tribunals Service (HMCTS). We want as many people as possible to be able to use this website. For example, that means you should be able to:

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

There are no known accessibility issues within this service.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can get in touch. Please use the details for the service you require.

Adoption

Civil Damages Service

Divorce

Family Public Law

Financial Remedy

First-tier Tribunal (Criminal Injuries Compensation)

Family Public Law

Immigration and Asylum Chamber

Online Civil Money Claims

Probate

Social Security and Child Support

We’ll consider your request and get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us using the contact details above or find the contact details for court and tribunal venues.

Technical information about this website’s accessibility

HMCTS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

What we’re doing to improve accessibility

We’re committed to ensuring our services are accessible to all our users and that they comply with level AA of the Web Content Accessibility Guidelines WCAG 2.1.

We continually run automated accessibility testing as part of our development practices. This helps us to resolve issues before we launch new pages or features.

This website has also been tested by the Digital Accessibility Centre (DAC) against WCAG 2.1 standards.

To give a more accurate review of the service the DAC team employ two differing testing processes.

The first is a manual technical audit using automated tools and the second a dedicated team of user testers with differing disabilities test using a range of adaptive technologies. The combination of subjective pan-disability user feedback and comprehensive technical auditing allows us to measure how the service performs technically and practically, thereby offering an essential added dimension to our test results that other methods of testing cannot provide.

By using the testing team in conjunction with an automated procedure a more accurate set of results are made available.

Preparation of this accessibility statement

This statement was prepared on 14 September 2021. It was last reviewed on 31 July 2023.

This website was last tested on 27 August 2021. The test was carried out by the Digital Accessibility Centre (DAC).

We used this approach to deciding the pages to test: